NPK Industries Refund & Return Policy

Effective Date: January 1, 2026

At NPK Industries, we take pride in providing high-quality plant nutrition products through our RAW Nutrients and KALIX CPN brands. We are committed to customer satisfaction and stand behind the quality and integrity of our products.

The following policy applies to purchases made directly through NPK Industries and its associated RAW Nutrients and KALIX CPN online storefronts. Orders placed through third-party marketplaces may be subject to the return policies of those platforms.

1. Return Eligibility

We accept requests for eligible product returns within 30 calendar days of delivery, subject to the following conditions:

• Products must be unused, unopened, and in their original, factory-sealed packaging.

• Products must be in their original condition and suitable for resale.

• Proof of purchase is required.

• All returns must receive prior authorization from NPK Industries.

• Products must have been stored and handled according to the manufacturer's recommendations.

Returns requested more than 30 days after delivery will generally not be accepted.

Due to the specialized nature of our water-soluble fertilizers, plant nutrients, biostimulants, and microbial products, we reserve the right to reject returns that do not meet these requirements.

2. Nonreturnable Products

The following products are not eligible for standard returns:

• Opened, used, or partially consumed products.

• Products with damaged or compromised packaging or seals.

• Products that have been improperly stored, handled, or exposed to moisture, extreme temperatures, or contamination.

• Custom formulations, special orders, and made-to-order products.

• Clearance or final-sale merchandise.

• Products purchased more than 30 days before the return request, measured from delivery.

• Products that are no longer suitable for resale due to age, condition, or other quality concerns.

Microbial products and other storage-sensitive materials may be subject to additional return restrictions, even when unopened, due to their biological nature and handling requirements.

These exclusions do not limit applicable legal rights concerning defective or misrepresented products.

3. Product Compatibility and Application

NPK Industries manufactures and distributes products intended for a wide range of agricultural, horticultural, hydroponic, and commercial applications.

Our products, including RAW Nutrients and KALIX CPN formulations, may also be used as ingredients in customized nutrient programs, blending operations, and commercial manufacturing processes.

Customers are responsible for determining whether a product is suitable for their specific application, formulation, equipment, growing conditions, or manufacturing process.

We strongly recommend reviewing applicable product specifications and technical documentation and conducting small-scale compatibility testing before incorporating our products into larger formulations or production processes.

Product incompatibility with a customer's proprietary formulation, manufacturing process, or intended application does not, by itself, constitute a product defect or qualify an order for a refund.

NPK Industries does not guarantee compatibility with third-party materials, proprietary formulations, or manufacturing processes unless expressly agreed upon in writing.

This provision does not exclude claims arising from verified product defects, inaccurate product specifications, or other applicable legal rights.

Product Quality and Performance Claims

NPK Industries stands behind the manufacturing quality and published specifications of its RAW Nutrients and KALIX CPN products.

Because product performance depends on factors outside our control, including application methods, dosage, water quality, environmental conditions, storage, and compatibility with other products, NPK Industries does not guarantee specific crop performance or results.

Claims of product defects, contamination, or nonconformance with published specifications are subject to investigation and verification by NPK Industries. We may request product lot numbers, proof of purchase, application records, photographs, and product samples to evaluate a claim.

Customer-reported performance issues, crop damage, formulation incompatibility, or dissatisfaction do not, by themselves, establish a product defect or entitlement to a refund.

Where a product is confirmed to have a manufacturing defect or to materially deviate from its published specifications, NPK Industries will determine an appropriate remedy consistent with applicable law.

Nothing in this policy limits rights or remedies that cannot legally be excluded.

4. Damaged, Defective, or Incorrect Orders

We take care to ensure orders are accurately prepared and properly packaged.

Customers should inspect shipments promptly upon delivery. For freight or high-value deliveries, note visible damage on the carrier's delivery receipt before signing whenever possible, and photograph the product, packaging, and shipping label. Keep the original packaging until the claim is resolved.

If a shipment arrives with visible shipping damage, shortages, or incorrect products, please contact us within 3 calendar days of delivery.

To assist with your claim, please provide:

• Your order number.

• A description of the issue.

• Photographs of the product and packaging, if applicable.

• The product lot or batch number, when available.

NPK Industries will review the reported issue and determine an appropriate resolution, which may include replacement, refund, or another mutually agreed remedy.

Verified errors attributable to NPK Industries will be resolved at no additional expense to the customer.

Reports after three days may limit our ability to verify transit damage or pursue carrier claims; this does not restrict any nonwaivable legal rights.

5. Return Authorization

All returns require prior approval.

Do not send products back without receiving return authorization.

To request a return, contact:

Email: sales@npk-industries.com

Please include your order number, product name, quantity, reason for return, and relevant photographs when applicable.

If approved, our team will provide return instructions and a Return Merchandise Authorization (RMA) reference.

Unauthorized returns may be refused and returned to the sender at the customer's expense.

6. Return Shipping and Restocking Fees

For standard approved returns:

• Customers are responsible for return shipping costs.

• Original shipping and freight charges are nonrefundable.

• A 15% restocking fee may be deducted from the merchandise refund.

• Products must be returned using suitable packaging and a trackable shipping method.

• Customers are responsible for loss or damage occurring during return transit.

Restocking fees and customer-paid return shipping do not apply when NPK Industries is responsible for shipping an incorrect or verified defective product, except where otherwise permitted by applicable law.

For commercial or freight shipments, additional handling and transportation expenses may apply.

7. Refund Processing

Once an authorized return has been received, NPK Industries will inspect the returned merchandise.

If the return is approved following inspection, the eligible refund amount, less applicable restocking fees or other disclosed charges, will be issued to the original payment method.

Refunds are generally processed within 5–10 business days following approval. Financial institutions may require additional time to post the credit.

NPK Industries reserves the right to decline a refund if returned merchandise does not meet the approved return conditions.

We will notify the customer if any issues are identified during inspection.

8. Commercial, Wholesale, and Bulk Orders

Commercial, wholesale, bulk, and palletized purchases of RAW Nutrients, KALIX CPN, or other NPK Industries products may be subject to additional terms.

Unless otherwise agreed in writing:

• The standard 30-day return request period applies.

• Products must remain unopened, properly stored, and in resalable condition.

• Original freight charges are nonrefundable.

• Return freight is the customer's responsibility for standard returns.

• Restocking and handling fees may apply.

• Custom formulations, special orders, and customer-specific manufacturing runs are nonreturnable.

Customers purchasing products for blending, repackaging, resale, or incorporation into proprietary formulations are responsible for evaluating compatibility and fitness for their intended applications before making volume purchases.

Large-volume orders do not automatically qualify for extended return periods.

9. Exceptions and Goodwill Accommodations

NPK Industries recognizes that exceptional circumstances may warrant additional consideration.

At our sole discretion, we may authorize an exception to the standard return policy, including alternative resolutions such as a partial credit, replacement, discount on a future purchase, or other goodwill accommodation.

All exceptions require written approval from an authorized NPK Industries representative.

Any exception or goodwill accommodation is limited to the specific transaction for which it is granted and does not establish a precedent, modify the standard return policy, or guarantee similar accommodations for future purchases.

Discounts or goodwill offers are subject to the specific terms communicated at the time of the offer.

Nothing in this section restricts rights or remedies available under applicable law.

10. Order Cancellations

Orders may be canceled before shipment by contacting our customer service team.

Once an order has been shipped, cancellation may no longer be possible, and the applicable return procedures will apply.

Custom, special-order, or made-to-order products may not be eligible for cancellation once production or procurement has begun.

11. Undeliverable Addresses and Refused Shipments

Customers are responsible for providing accurate and complete shipping addresses. If the carrier cannot deliver due to an incorrect or incomplete address provided by the customer, the customer may be responsible for return shipping, address correction, storage, or reshipment costs. NPK Industries will work with the carrier to resolve delivery issues whenever reasonably possible.

Customers who refuse shipments without first coordinating with NPK Industries may be responsible for return freight and associated charges. If the refusal is caused by our error or shipment damage, NPK Industries will review and cover appropriate charges attributable to that issue.

12. Contact Information

For questions regarding returns, refunds, product issues, or order assistance, please contact:

NPK Industries
RAW Nutrients | KALIX CPN

Email: sales@npk-industries.com
Phone: 1-800-994-4508
Website: www.npk-industries.com

We appreciate your business and the opportunity to support your growing and agricultural needs.

 

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Consumer Rights Notice

Nothing in this policy is intended to restrict, exclude, or replace any rights or remedies provided under applicable federal, state, or local consumer protection laws.