Refund policy

NPK Industries Return & Refund Policy

We stand behind the quality of our products and want you to be fully satisfied with your purchase. If something’s not right, we’ll do our best to make it right.

30-Day Return Window

You have 30 days from the date of delivery to request a return.
To be eligible, the item must be:

  • In the same condition you received it

  • Unopened and unused

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please email our customer support team at
📧 sales@npk-industries.com

Once your return is approved, we’ll provide a return shipping label and detailed instructions for sending your item back.
⚠️ Please do not send any items back without prior approval, as they will not be accepted.

Damaged or Incorrect Items

We ask that you inspect your order immediately upon delivery. If your order arrives:

  • Damaged

  • Defective

  • Or you receive the wrong item

Please contact us within 24 hours of delivery so we can evaluate the issue and resolve it as quickly as possible.

Non-Returnable Items

We do not accept returns on:

  • Sale or discounted items

Exchanges

If your product arrives in poor condition or was damaged in transit, we are happy to arrange an exchange.
Please notify us within 30 days of delivery, and include any relevant details or photos when contacting us at
📧 sales@npk-industries.com

Refunds

Refunds may be issued under the following circumstances:

  • If you cancel your order before it ships

  • If you return an unopened item within 30 days of delivery (return shipping costs are the responsibility of the customer)

Once your return is received and approved, we will process the refund to your original payment method.
Please note: Bank or credit card processing times may vary, and it can take several business days for your refund to appear.

If you have questions at any point during the return or refund process, we’re here to help:
📧 sales@npk-industries.com
📞 541.646.6043