Shipping policy

Kalix Shipping Policy

All orders must clear our financial gateway before being sent to fulfillment to be packed and shipped. Depending on the speed of your banking institution, this can take up to 24 hours at times. Please keep this in mind when placing orders for expedited delivery. Upon clearing payment, orders are filled in the order they arrive and shipped via the method of customer’s choosing during checkout. We offer shipping via ground, as well as freight for large orders.

  • Freight: Our online system is set up to provide FedEx Freight, but if for any reason this either doesn’t work for you or you have another preference of provider, please contact us at sales@kalixcpn.com to make other arrangements.
  • Ground: Ground shipments will be booked based on the selection made by the customer at check out. We offer services via FedEx and UPS. DHL is available for customers, but not via the online platform. To purchase shipping via DHL please contact us at sales@kalixcpn.com to place your order.

Our products are all large and bulky and sometimes quite heavy. Please use care when lifting your packages when they arrive. Some packages may arrive damaged and possibly leaking product. If you notice damage, please report it right away. See our Return and refund policy for more information.

Fraud Alert

In order to protect our customers and ourselves while conducting business, it is our policy to process orders for potential fraud as soon as they are received. We are immediately notified in the case that a payment method shows characteristics common to fraud and/or theft, giving us an opportunity to determine whether a payment is safe to process and send to the bank.

All fraud alerts are scrutinized by the sales manager. In the chance a payment is flagged, the customer may be contacted to verify the purchase via contact information given during checkout. If we are unable to contact the customer in a reasonable time the order may be cancelled.

If you are concerned about the shipment of your order at any time, please contact us at sales@kalixcpn.com and we will get back to you asap. Most emails are answered within a few hours, but all inquiries are responded to by the next day.